Pricing and Payment Policies
1. Pricing: We offer professional cleaning at reasonable prices, and the cost may vary from the services, and from property to property. We usually visit the client’s house before the cleaning date so we can see what needs to be done, and the client’s priorities, and then agree on a flat rate.
2. Rate Increases. We reserve the right to increase our rates and fees to cover expenses, but we will always notify our clients in advance of any such increases.
3. Scheduling Preferences: All of our cleaners are trained to deliver a high-quality service. However, it is important to remember that everyone works differently and at their own pace.
Except for monthly or occasional cleanings, Lavanda guarantees the scheduling of cleaning with the same cleaner on the same day and time.
We always try our best to give our clients, plenty of notice of any changes made to their service, but some occasions are out of our control and may impact your service on the day booked, such as illnesses, emergencies, and public holidays.
4. Rescheduling or Skipping a Single Cleaning: We understand that there are changes in schedules in our busy lives, so we ask you to please contact the office to make any changes.
If this change does not affect the cleaner's schedule, they will go ahead. If your change clashes with the cleaner's schedule, we will get in touch with you to try and reach a solution that benefits all parties.
Please note that any request will apply only to the date that you specify and will not alter future dates. If you need to change your entire recurring cleaning schedule, please contact our office.
5. Cancellations and changes: You can cancel your service at any given time but please note that all our services are scheduled in advance, so late cancellations and changes deprive our cleaners of their income. If you cancel or reschedule a service less than 2 (two) Business Days before your originally scheduled date, you may incur a fee for the total cleaning cost to cover the cleaner’s loss of wage.
If we can cover the cleaner’s time through reallocating work, we can sometimes waive this fee, but on occasion, the fee must be charged.
6. Lockouts: As well as late cancellations and changes, lockouts deprive our cleaners of their income. If you have not contacted us to cancel the service and the cleaner arrives at your home at the scheduled time and is unable to access it, we will charge the full cost of the cleaning to compensate the cleaner for their lost time.
7. Happiness Guarantee: We want our service to make you happy!
We appreciate all feedback we get, whether it is positive or negative. If you are dissatisfied with any of our cleaning services, please contact us with details regarding what may have been an issue and you can also include relevant photos. We will first assess the situation to make sure that we understand the concern, then will proceed with the necessary and aim to provide a re-clean within 2-5 business days of the initial date of service for any missed/unsatisfactory areas and/or look at an appropriate discount if required.
If you are still not satisfied and Lavanda Cleaning is at fault, we will offer a refund or partial refund according to the circumstances.
Please note that for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.
8. Dependability Guarantee: We want you to be able to count on us. Our cleaners rarely arrive later than scheduled unless there is an unusual occurrence, in which case we will notify you as soon as possible. If the delay exceeds 15 minutes, please contact us on 0435 016 623 so we can investigate.
In the unlikely event that we are not able to clean your home on the scheduled day due to a long delay or a failure in our system, the cleaning will be rescheduled to the nearest available date possible and we will give you 1 hour free of charge for the inconvenience. This is our Dependability Guarantee.
9. Billing: You will receive an invoice within 1-2 business days.
Any invoice that is not paid within 10 days will have a 10% fee added to the invoice amount.
Invoices overdue by 30+ days or if 2 invoices are overdue at the same time, even if one/both are less than 30 days late, we will pause all scheduled services until payment is made.
If your service is paused, you may lose your spot on the schedule.
10. Tipping: It is never required to tip, but it is a lovely way to tell your cleaner that you think they did a great job. If you would like to tip your cleaner, you can add that amount to your payment and just let us know it has been done. If you prefer to give cash, we suggest that you clearly label it with the cleaner's name to make sure they know it is for them!
11. Referrals: Regular clients (weekly/biweekly) will receive 01 (one) hour on their next cleaning service for referring each new customer (weekly/biweekly) to Lavanda Cleaning. This discount becomes effective after the referred customer’s second cleaning.
Breakage Policy
Our professional cleaners do their best to protect your belongings, but we know that accidents sometimes happen despite all precautions. Therefore, we have developed a clear and fair policy to cover these incidents:
Lavanda Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention.
We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaners are working.
Please contact us within 7 (seven) days to report any breakage/damage.
We will review every incident of breakage on a case-by-case basis, so please save the broken item for our inspection.
When a value is verifiable and breakage is clearly due to negligence on the part of a Lavanda Cleaning employee, we will reimburse the cost of any broken item up to AUD100.00 per item. Item values must be verified before replacement or reimbursement will be authorized.
When appropriate, we will pay to have the broken item repaired instead of reimbursing the cost of the item.
We reserve the right to review 3 estimates before agreeing to any remedies.
We have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.
Additionally, it is also noted that sealed wooden floors peel over time. Therefore, we cannot accept any responsibility for damage such as peeling old floors.
Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.
Other Cleaning Policies
1. Lavanda Cleaning Services is a quality professional cleaning service that is fully insured and bonded.
2. Employee safety: Our professional cleaners are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in warm weather, our cleaners may turn the air conditioning on and they will turn it off before they leave.
3. No unfair solicitation of employees: At Lavanda Cleaning Services, we are proud of our wonderful employees and we invest a lot of time, money, and effort into recruiting, hiring, and training all of them. Our employment contract prohibits employees from accepting private work for Lavanda Cleaning clients unless Lavanda Cleanings is compensated with a finder fee of $2,500. We know that sometimes we love someone's job and do not want to lose them, but please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employees in an awkward situation, but it is also unfair to our small business. If you attempt to solicit an employee for private hire without paying the required finder fee, all future services will be immediately terminated.
4. Services We Do Not Offer: We specialise in cleaning your home effectively and efficiently, and we offer a wide array of cleaning services to suit many different needs. However, we do not offer:
Shopping or errands outside the home.
Cleaning behind glass or solid doors on shelving units or furniture (except if you move these items.
Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder (except if you hire our professional window cleaning).
Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 kg.
Cleaning in areas that are difficult or unsafe to access.
Cleaning of bodily fluids, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.
Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mould, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.
Cleaning extremely cluttered rooms or homes. Our cleaning technicians must be able to move freely and safely through your home with their tools and supplies. If your home is extremely cluttered, we can refer you to another company that can provide appropriate services.
Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean
with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services.
Any cleaning that would require cleaning supplies or tools beyond what Lavanda Cleaning supplies.
Professional cleaning inside dishwashers, washing machines, and dryers.
5. For the safety of your children and pets, we ask that they be supervised while our staff and equipment are present in your home.
6 . Please secure all pets that are dangerous to our employees inside and outside of your house. Lavanda Cleaning cannot be responsible for cleaning up after pets.
Website Privacy Policy
Your privacy is very important to us.
Lavanda Cleaning Services PTY LTD, ABN 17 649 282 995, is located at Runway - The Mills West 6, Federal Mills Park, 33 Mackey St, North Geelong VIC 321
It is Lavanda Cleaning’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to lavandaservices.com (hereinafter, “us”, “we”, or “lavandaservices.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors: Like most website operators, Lavanda Cleaning collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, referring site, and the date and time of each visitor request. Lavanda Cleaning’s purpose in collecting non-personally identifying information is to better understand how Lavanda Cleaning’s visitors use its website. From time to time, Lavanda Cleaning may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Advertisements: Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Lavanda Cleaning and does not cover the use of cookies by any advertisers.
Links To External Sites: Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.
Lavanda Cleaning uses Google AdWords for remarketing. Lavandaservices.com uses remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to inquire. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used under our privacy policy and Google’s privacy policy.
Protection of Certain Personally-Identifying Information: Lavanda Cleaning discloses potentially personally-identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information to process it on Lavanda Cleaning’s behalf or to provide services available at Lavanda Cleaning’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using Lavanda Cleaning’s website, you consent to the transfer of such information to them. Lavanda Cleaning will not rent or sell potentially personally-identifying and personally identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Lavanda Cleaning discloses potentially personally identifying and personally-identifying information only in response to a subpoena, court order, or another governmental request, or when Lavanda Cleaning believes in good faith that disclosure is reasonably necessary to protect the property or rights of Lavanda Cleaning, third parties or the public at large.
If you have supplied your email address, Lavanda Cleaning may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Lavanda Cleaning and our products. If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right
to publish it to help us clarify or respond to your request or to help us support other users. Lavanda Cleaning takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally identifying information.
Aggregated Statistics: Lavanda Cleaning may collect statistics about the behavior of visitors to its website. Lavanda Cleaning may display this information publicly or provide it to others. However, Lavanda Cleaning does not disclose your personally identifying information.
Affiliate Disclosure: This site does not use affiliate links and does not earn a commission from certain links. This does not affect your purchases or the price you may pay.
Cookies: To enrich and perfect your online experience, Lavanda Cleaning uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help Lavanda Cleaning identify and track visitors, their usage of https://lavandaservices.com, and their website access preferences. Lavanda Cleaning visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Lavanda Cleaning’s websites, with the drawback that certain features of Lavanda Cleaning’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Lavanda Cleaning’s use of cookies.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Privacy Policy Changes: Although most changes are likely to be minor, Lavanda Cleaning may change its Privacy Policy from time to time, and at Lavanda Cleaning’s sole discretion. Lavanda Cleaning encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Credit & Contact Information: This privacy policy was created at termsandconditionstemplate.com.
If you have any questions about this Privacy Policy, please contact us via email lavanda.cleaningservices@gmail.com or by phone 0423 955 931.