How much does a cleaner cost?

We offer professional cleaning at reasonable prices and the cost may vary from property to property. We usually make a visit at you home before the cleaning date so we can discuss your priorities and check what needs to be done and then agree on a flat rate. For our up to date price list, please contact our office.

What are the minimum hours per shift?

We have a 3 hour minimum for a weekly/biweekly services. This means that even if you roster a cleaner on for a 2 hour shift, you have to pay them for at least 3 hours’ work.

What kind of service you can help with?

General cleaning, tidying, decluttering, washing, folding and ironing.

What kind of cleaning services do you provide?

Residential and commercial, once off, professional organiser, window cleaning, carpet steam cleaning, pressure washing and moving out/in cleaning.

Do you clean under furniture?

We will move and clean under light furniture and small objects and vacuum/mop under heavy furniture (like beds and couches). Due to the high risk of scratching floors, we will strictly not move heavy furniture. We are happy if customers would like to move furniture for us, but we do not instruct the cleaning team to do so themselves.

How can I cancel my service?

All cancellations must be made 02 business day before the service is to take place.
If a cancellation is made within 02 business day, you may incur a fee which covers the cleaner’s loss of wages. Please note that if we can cover the cleaner’s time through re-allocating work. We can sometimes waive this fee, but on occasion the fee must be charged.

What happens if damage is caused during the service?

In the rare instance that damage is caused as a result of our service, please contact our manager and provide photos within 48 hours of the date/time of your service. In the event that damage has been caused due to fault/negligence of our team, we will repair or replace the item. Depending on the value of the repair, we will require at least 2 quotes. If a repair is not possible, a replacement will be sought, and proof of purchase will be required. All proof of purchase and quotes must be provided within 30 days of the complaint being lodged.

What if I am not happy with my service?

We really appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please text/email our manager with details regarding what might have been an issue. You can also include all relevant photos. We will then proceed with the necessary, and aim to provide a re-clean within 2-5 days of the initial service for any missed/unsatisfactory areas and/or look at an appropriate discount if required.

How do I pay for my service?

You will receive an invoice within 1-2 business days. Any invoice that is not paid within 10 days will have a 10% fee added to the invoice amount. In addition, for invoices overdue by 30+ days or if 2 invoices overdue simultaneously, even if less than 30 days, service will be automatically paused.

Do you work on the weekend?

We work on Saturdays as usual, however we have limited staff on that day.
Office support can be contacted via SMS between 8am to 11:30am and if you need to speak with our manager please just message and we will text/call you back asap.
We do not operate on Sundays and Public Holidays.

How do I contact the office regarding my service?

You can contact the office via phone, txt or email.
Our office hours are Monday to Friday 8am – 5pm.
Phone and text message: 0435 016 623 | email: info.lavandacleanings@gmail.com